Log In to SmartPlex on iPhone

Purpose

This guide explains how to install and log in to the SmartPlex application on your iPhone to access PLEX.

Prerequisites

• An iPhone with access to the Apple App Store (United States region).
• Your PLEX username.

Steps

1. Open the App Store on your iPhone (ensure your Apple ID is set to the US region).

2. Search for SmartPlex and download the app.

   

3. Open the SmartPlex app. On the Register screen, fill out the following fields:

   • User ID: Enter your PLEX User ID.
   • Company Code: Enter fga
   • Create PIN: Set your own secure 4-digit PIN for the device.
   • Confirm PIN: Re-enter the PIN you just created to verify.

4. Tap Register.

   

5. Wait 15 minutes for the registration to process.

6. Log in to plexonline.com on a web browser.

7. Press Ctrl + M to search for "smart", then choose My SmartPlex Devices.

   

8. Find the new device you want to add, then activate.

9. You can now use your PIN to log in to the SmartPlex app on your iPhone.

Common Issues

Symptom	Likely Cause	Fix
Can't find "SmartPlex" in the App Store	Apple ID Region	Ensure your Apple ID region is set to the United States.
"Invalid credentials" error	Wrong Company Code or User ID	Double-check that your Company Code is exactly fga and your User ID is correct.
"No Registration Permission" error	Missing SmartPlex Access	Contact the IT Department to request permission to use SmartPlex.
"IP Restriction" error	IP Address not allowed	Contact the IT Department to remove the IP restriction for your account.
Device Not Authorized	Not activated online or didn't wait long enough	Wait at least 15 minutes after registering on the phone, log into PLEX on a computer, and activate the device under "My SmartPlex Devices".
Forgot PIN	PIN is lost	Delete the activated device from "My SmartPlex Devices" on the PLEX website, then register and activate the device again to set a new PIN.