Frequently Asked Questions

Support FAQs

How do I reset my Yaoxue (fuyaousa.exexm.com) password?

Please contact HR Training Team - hrtraining@fuyaousa.com.

How to request badge access?

Please contact the Admin department to change your badge access.

How to request a non-Microsoft software license?

Software licenses are managed individually by each department. Please contact your Department Manager to request a new license or for inquiries regarding existing departmental software.

How do I set up email on my mobile device?

Use Microsoft Outlook for mobile. Download it from your app store and sign in with your company email. See the Microsoft guides for detailed setup.

Where can I find my computer code?

You can find the computer code on the physical sticker affixed to your device (commonly near the screen, keyboard, or on the bottom). Alternatively, it is listed under the "About" menu in your system settings. It starts with "DA-".

How do I access or get help with the ADP system?

The Payroll team manages the ADP system. Please contact them directly at payroll@fuyaousa.com for any ADP-related issues.

Who should I contact regarding the security camera system?

The security camera system is managed by David Ellis in the Facility Department. If you are experiencing technical issues, please contact dellis@fuyaousa.com directly. For access requests or broader changes, please submit a Workflow-based Request through PLEX.