🛠️ Report a Technical Problem
Use this page to report a technical problem to IT.
When to Use This Option
- Printer not working
- Software error message
- Computer blue screen
- Network connection problem
- Application crashes
Note: If you need new access or permission changes, please use the Request Access or Equipment page.
📣 Troubleshooting Checklist
Complete these steps before submitting a ticket. It helps us resolve your issue faster:
- Restart the application — close it fully and reopen
- Restart your computer — many issues are resolved by a simple reboot
- Check your network connection — can you reach other websites or internal tools?
- Try a different browser — if it's a web application, test in Chrome, Edge, or Firefox
- Check if others are affected — ask a nearby colleague if they have the same issue
What to Include in Your Ticket
To help us diagnose and fix your issue quickly, please gather:
| Information | Why We Need It |
|---|---|
| Screenshot of the error | Provides visual proof of the issue |
| Error message (exact text) | Tells us what went wrong |
| Steps to reproduce | Helps us recreate the problem |
| When it started | Tells us if it's related to a recent change |
| Which system (PLEX, MES, Outlook, etc.) | Routes to the right team |
| Your User ID | Identifies who is experiencing the issue |
| Your computer code | Helps us look up your device remotely |
How to find your computer code
Press Windows + Pause/Break, or open Settings → System → About and look for "Device name".
How to Contact IT
📧 Email IT SupportWhat to Expect
- IT will review your issue
- You may be contacted for additional information
- Resolution time depends on issue complexity and workload
Urgent Issues
For issues that prevent you from working entirely (e.g., laptop won't boot, complete network outage):
Walk-in: Visit the IT office directly