Log In to PLEX

Purpose

This guide walks you through logging in to PLEX (our ERP and ticketing system). Use this if you're a new employee setting up PLEX for the first time, or if you're having trouble signing in.

Prerequisites

• A company-issued workstation or laptop connected to the corporate network
• Your PLEX username and password
• A supported browser: Chrome, Edge, or Firefox

Steps

1. Go to plexonline.com and click the IAM Login button.

   

2. Enter your Username and Password, then click Sign in.

   • Note: The Company code should be pre-filled as FGA.

   

3. You should now see the PLEX main page.

   Note: If the new window doesn't appear, please ensure pop-ups are enabled in your browser and refresh the page.

Click here for full PLEX Login Work Instruction

Common Issues

Symptom	Likely Cause	Fix
"Invalid credentials" error	Wrong username or password	Double-check your company code and username. Use the "Forgot Password" link or contact IT.
Page won't load	Pop-up blocker	Enable pop-up window in your browser settings.
Account locked after multiple attempts	Too many failed login attempts	Wait 15 minutes or contact IT to unlock your account.
Browser shows security warning	Outdated browser	Update your browser to the latest version.