Set Up Outlook App

Purpose

This guide explains how to add your Fuyao Glass America (FGA) email account to the Microsoft Outlook desktop application (for Windows/Mac) or the Outlook mobile app (for iOS/Android).

Prerequisites

• An active FGA Microsoft 365 license (provided by IT through request)
• Your FGA email address (e.g., xxx@fuyaousa.com)
• Your Microsoft account password
• Note: Multi-Factor Authentication (MFA) setup is required.

Steps (Desktop Application)

1. Open the Microsoft Outlook app on your PC or Mac.
2. If this is your first time opening Outlook, a "Welcome to Outlook" screen will appear. If you already have an inbox open, click File > Add Account.
3. Enter your full FGA Email address and click Connect.
4. Enter your Password when prompted.
5. Complete the Multi-Factor Authentication (MFA) prompt on your mobile phone.
6. Check the box to "Allow my organization to manage my device" if you are on a company computer, then click OK.
7. Click Done to open your new inbox!

Steps (Mobile Application)

1. Download the Microsoft Outlook app from the Apple App Store (iOS) or Google Play Store (Android).
2. Open the app and tap Add Email Account.
3. Enter your full FGA Email address and tap Continue.
4. Enter your Password on the Microsoft sign-in page.
5. Complete the Multi-Factor Authentication (MFA) prompt using Microsoft Authenticator.
6. Optional: The app may ask if you want to add another account; tap Maybe Later.

Common Issues

Symptom	Likely Cause	Fix
Requires a server name / domain	Trying to set up Exchange manually	Go back and select "Office 365" or "Microsoft 365" instead of manually configuring Exchange IMAP/POP servers.
Cannot verify account on mobile	Internet connection or MFA timeout	Ensure you have a stable Wi-Fi or cellular connection and approve the MFA prompt within 60 seconds.